SK Kazemeini, F Mohammadi, F Owlia *
Shahid Sadoughi University of Medical Science ,Yazd. Iran , dr.olia@ssu.ac.ir
Abstract: (12030 Views)
Background: Patient satisfaction is an important concept of sovereignty as one of the important areas of clinical services. Patient's views on quality of service area, is taken as an image of our strengths and weaknesses. Applying patients' good ideas can improve quality of services and reduce imposing additional costs on hospital .
Method: This study was a descriptive cross-sectional trial consising of patients admitted in burn hospital during the first nine month of 2011. Sample size was 542 patients having been selected from discharged patients by appropriate allocation. Data were gathered by the questionnaire having 24 questions, which was then assessed using a likret rating scale. Data were analyzed using SPSS 18 and Amos 16 and descriptive and inferential methods.
Resulth: overall 81/2% of the clients alleged good satisfaction18/6% moderate and 0/2% poor satisfaction. Most satisfaction related to medical services(93/3%) and lowest satisfaction was associated with facilities(80%).
Conclusions: according to the results of this study, operating room, facilities and services had greatest impact on patient's satisfaction and there was a significant relationship between gender, education level & length of admission & overall satisfaction.
